Do you provide a warranty for your tails?

Yarn tails will experience a natural wear and tear. However, provided you care for them properly they should last quite some time. As individual usage differs, we do not provide a warranty on tails. 

Do you provide a warranty for your jewelry?

Due to natural wear and tear, we do not. However, if something happens at the event you purchased it at, please feel free to return to the stand and we will do our best to make repairs.

I want a tail that drags on the ground, can you do that?

While we can create a tail of any length, we strongly recommend that you do not order a brushed tail that will drag on the ground. Dragging on the ground exposes them to unusual wear and tear. If you do choose to have a yarn tail drag on the ground, we are not responsible for any damage that occurs as a result of a tail dragging on the ground.

We do, however, now make a dragger style of bushy tail. These can drag on the ground with less matting and are easier to wash. Be sure to consider this option if you want a tail that will drag on the ground!

How do I care for my tail?

Each of our yarn tails (of any style) can be spot-washed with warm water and left to air-dry. The tails can be hand-washed by full immersion, but be sure to wring it out as much as possible before leaving to air dry to reduce the time spent damp inside. Be sure the tail is completely dry through to the inside before storing away. A wire dog brush is the best thing to use to care for the brushed tails. You can normally find one at a local pet or dollar store.